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Ticket Statuses and Colors

Ticket Statuses and Colors

December 20, 2020

You can easily customize ticket status by going to Setup->Support -> Ticket statuses

CRM come with general predefined statuses which you cant delete them because they are around the application. You can only change the name. While listing ticket statuses you can view in this moment how many tickets are currently in the status.

Setting status color: Click on the edit button while listing and you can easily pick status color.

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